Safe shopping

We use 100% secure and encrypted collection systems with more than 128-bits that ensure that your information is well cared for. We do not store your bank card details. PayPal and PayPal Plus are systems approved by banking institutions in Mexico to carry out this type of operation, always guaranteeing your security.

Our domain is certified. You can verify our security credentials at the bottom of the store.

Payment Methods

To buy at Sal de Mar, you need to have a credit card or Paypal account.

PayPal

If you have a PayPal account, you can pay by credit, debit card and even American Express. If you do not have a PayPal account, an account will automatically be created when you make your purchase.

Payment with cards

Pay directly with a credit or debit card without creating an account. We process your payments with Pay Pal Plus. You can pay with Credit Cards or Debit Cards Visa, Mastercard or American Express.

If you would like to pay by bank deposits or electronic transfers please get in contact with our sales team throw sales@saldemar.mx, we ask that after making the payment you send us the scanned or photographed receipt or receipt to speed up the process; otherwise, we can take up to 48 hours to receive notification that you made the payment.

The maximum term to make the payment is 2 business days.

Contact

For any questions or clarification with your payments, we recommend that with the folio of your order, or your guide number you contact us at: sales@saldemar.mx or our phone number +52 81 2321 5068.

PROMOTION TERMS &  CONDITIONS

Find our Sales Collection at the front page’s menu, discounts may vary between 10% and 60% depending on the product. Every product at discount is new and in excellent conditions, refunds and changes do not apply.

Sal de Mar reserves the right to make changes to any promotion without prior notice.

Note: All promotional codes are not cumulative, they do not apply together with other discounts or promotions.

REFUND POLICY

RETURNS

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@saldemar.mx

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged; if you are dissatisfied with your order due to the fit or size of an item please contact us by email at sales@saldemar.mx. Please note, we only process exchanges or returns for items within 15 days of purchased, in its original condition and with tags attached.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.